Privacy Policy

1. What Data We Collect

We collect personal data when you:

• Register for our services.
• Request a demo or subscribe to our newsletter.
• Contact us for support or other inquiries.

The types of data we may collect include:

• Identification and Contact Data: Such as name, email address, company name, and job title.
• Technical Data: Including IP address, browser type, and device information.
• Usage Data: Information on how you interact with our website and services.
• Communication Data: Information from correspondence (e.g., emails, phone calls) for record-keeping and response improvement.

2. How We Use Your Data

We use your personal data for:

• Providing and enhancing our services, including customer support.
• Analyzing usage to improve our website and service functionality.
• Sending marketing communications with your consent, including product updates or offers.
• Complying with legal and regulatory obligations.

3. Legal Basis for Processing

We process your data based on:

• Consent: For sending marketing materials or operating certain website features.
• Contractual Obligation: When processing is necessary to fulfill a contract, such as account management.
• Legitimate Interests: To improve and secure our services, analyze traffic, and respond to inquiries.
• Legal Obligation: To meet applicable legal requirements.

4. Sharing Your Data with Third Parties

We may share your personal data with:

• Service Providers: Trusted third-party providers who assist in operating our services (e.g., hosting, analytics). These parties are contractually required to comply with GDPR standards and to protect your data.
• Affiliates: Any subsidiaries or affiliated entities, aligned with this Privacy Policy.
• Legal Authorities: When required by law, we may disclose information to law enforcement or other governmental authorities.

5. International Data Transfers

Your data may be transferred to countries outside the European Economic Area (EEA), including the United States. We use appropriate safeguards, such as standard contractual clauses approved by the European Commission, to protect your data during these transfers.

6. Data Security

We employ technical and organizational measures to secure your data against unauthorized access, alteration, or destruction. Your data is stored securely on our servers and accessible only to personnel with special access rights. While we strive to implement robust security measures, no method of transmission over the Internet is completely secure.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as legally required. After termination of services, we retain data for up to seven years unless you request its deletion earlier, except where law requires extended retention.

8. Your GDPR Rights

Under GDPR, you have the right to:

• Access: Request access to your data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal requirements.
• Restriction: Request limited processing of your data under certain conditions.
• Objection: Object to data processing based on our legitimate interests.
• Data Portability: Request a copy of your data in a structured format.
• Withdraw Consent: Withdraw consent for processing your data at any time.

To exercise any of these rights, please contact us at privacy@bkbcloud.com.

9. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect information from them. If you believe we have inadvertently collected data from a child under 13, please contact us to delete the information.

10. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. Updates take effect immediately upon posting, and we will notify you of any material changes.

11. Contact Us

For questions, concerns, or to exercise your data rights, please contact us at: privacy@bkbcloud.com